Damaged or incorrect items rarely happen, but if it does just email a photo to taylor@petloverdesigns.com within 30 days of delivery. Once verified, we’ll send a replacement at no cost.

We are a print-on-demand business, take pride in our products and want you to be fully satisfied with your purchase. Each item is made just for you, we do not keep stock on hand.  We cannot accept returns for buyer’s remorse or personalized items.

Have a return or exchange? Please contact Taylor at taylor@petloverdesigns.com for a Return Authorization (RA) number before returning the item. Returns without an RA will not be accepted. Return shipping is at your expense. Requests must be made within 30 days of delivery. Exchange items are made to order and will require production time before shipping.

We can’t control shipping but if your package is lost in transit, we’ll work with you to find a solution, including filing a claim with the carrier or manufacturer. While refunds aren’t guaranteed, we’ll do our very best to resolve the issue.

You will receive an email from the when your order ships. If your order contains multiple item types, they may ship from different facilities and arrive separately, with multiple tracking numbers.

Each item is made just for you, so we do not keep stock on hand. We partner with
manufacturers based on quality, not just price. If a product is not good, it’s not good at any price.

Items are made and shipped in the USA within 2–3 business days and typically arrive in 3–10 business days.

Shipping may take longer from Black Friday to Christmas, so we recommend ordering early to avoid delays.

Need help? Contact Taylor! We strive to respond to all inquiries within 1 business day and are committed to making things right.

📍 Address: 12165 SE 108th Ave, Happy Valley, OR 97086
📧 Email: taylor@petloverdesigns.com
📅 Customer Service: Mon–Fri, 9 AM–5 PM PT